Frequently Asked Questions

What is TheraBox?

TheraBox is a monthly subscription box curated by practicing therapists to inspire happier lives. Each box incorporates 1 happiness boosting activity inspired by research in mindfulness, psychology, and neuroscience to rewire the brain for more joy and positivity. Additionally, we select 6-8 wellness products sourced from vendors that produce natural, organic, and feel-good products ranging from aromatherapy, clean beauty/skincare, and unique lifestyle goodies. Themes and items change each month so it's always a delightful surprise!

How does it work?

There are 4 plans available for you to choose from: Monthly , 3 months, 6 months, or 12 months. Subscriptions auto-renew according to your plan at the end of the subscription cycle. You can cancel anytime before your renewal date (9th of the month) to not be renewed. For multiple month subscriptions, you can cancel anytime, however you will still receive the remaining boxes from your prepaid multiple month subscription and then your subscription will end. For example, if you choose a 3 month subscription at checkout and want to cancel after the 2nd month- you will still receive your 3rd prepaid box. After your 3rd final box, you will not be rebilled and your subscription will end. You can also purchase one-time gift subscriptions that do not auto-renew! Simply choose "this is a gift" option at checkout and your gift will automatically expire at the end of the prepaid period if you do not select the auto-renew option. With this option, there's no need to log onto your account to cancel!

Can I purchase a one-time TheraBox that does not auto-renew?

Absolutely! To purchase a box that does not auto-renew, simply select the "give a gift" option at check-out. Gift subscriptions automatically expire at the end of their subscription period and does not auto renew UNLESS you check the box that states you wish for the gift subscription to auto-renew at checkout. Otherwise, your gift subscription will  expire once the subscription period is over and there is no need to cancel!

What if I need to skip a month or put my subscription on hold?

You can skip a month (or more) of your subscription by logging onto your account and clicking "skip a month", or emailing us at info@mytherabox.com - Please ensure you opt to skip a month BEFORE your renewal date if you wish to skip the next box. To put your subscription on hold until further notice, please feel free to email us!

How long does it take to receive my box each month?

We ship TheraBoxes  on the 26th of each month, so that you can receive your box around the beginning of the following month to start your month off with self care and relaxation! If located in the United States you should  receive your box within 3-7 business days. All international orders may take 7 to 21+ days for delivery, depending on your country. If you're in a hurry, check out our Mystery Boxes from our one time shop, The Happy Shoppe, that ships immediately!

When is my renewal date?

If you purchased a TheraBox subscription, your subscription will renew on the 9th of the month in which your subscription period ends. Example: You purchased a monthly subscription on June 15th - our box ships on June 26th, and your next renewal will be July 9th for our July box shipping July 26th. Still not sure? You can always log into your account to see your renewal date at anytime.

What are your Shipping & Billing Policies?

We ship on the 26th of every month, and offer a flat-rate shipping of $4.99 per box for domestic shipping. You are charged immediately when you order, and automatically re-billed monthly on the 9th of your renewal month. You can log into your account to see your renewal date at anytime. Please ensure your address is correct at check-out. TheraBox is not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to invalid address, a reshipping and handling fee of $8.95 will be charged to reship the package.

Do you ship internationally?

We ship to Canada for a flat-rate shipping fee of $14.99.  All international orders have an estimated 7 to 21 days for delivery, although TheraBox cannot guarantee a time frame for any processing delays that may arise through the post offices of destination countries. TheraBox is not responsible for any applicable governmental  taxes/custom fees for international shipments that may arise.

When is the cut off date to order this month's box?

The cut-off date to order is the 24th of each month, as we ship on the 26th of each month. For example, cut off date to order June boxes is June 24th because we ship on June 26th. However, please note that we very often sell out before our cut off date. If you ordered before our cut off date for the month, but we are already sold out for the month then your order will automatically be moved to our next month's box.

What is The Happy Shoppe?

The Happy Shoppe is our one-time gift shop, and includes a few of the items from past TheraBoxes! If you purchased items from The Happy Shoppe, then your order will ship immediately after processing, and you do not have to wait until the 26th for shipping. Add on items to TheraBox purchased during checkout will be shipped together with your TheraBox on the 26th. Independent purchases from The Happy Shoppe will ship immediately after processing (typically we ship within 1-3 days of your Happy Shoppe order)

What if I moved and need to change my address?

You can change your address by logging onto your account, or emailing us at info@mytherabox.com - The cut off date to change your address for the month's box is on the 20th of each month. After successfully changing your address, you will receive a confirmation email with your address change. Please ensure that confirmation email reflects the correct new address, and feel free to email us if you need assistance!

What if I subscribe and then cancel right away?

Once you subscribe your account is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will still receive a box. If you cancel because you have changed your mind and wish to be refunded and not receive a box, you must email us immediately at info@MYtherabox.com and request a refund via email as refunds must be manually processed. Refunds will be provided if you email us directly requesting a refund for your order or renewal within 24 hours. 

How do I cancel my subscription?

You can cancel by logging onto your account and clicking "cancel". If you need any assistance, email us at info@MYtherabox.com and we're happy to help!

How do I reactivate my subscription?

You can reactivate your subscription at any time by logging onto your account and clicking "reactivate", or emailing us at info@mytherabox.com - Your card will automatically be charged upon reactivation of your subscription.

What is your refund policy?

We honor refunds within 24 hours of placing your order/renewal. You must email us immediately within 24 hours of your order at info@MYtherabox.com and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the refund to appear back into your card. We want you to be 100% happy with your box! If you've received your box, but are unsatisfied we're happy to accept a return of the full TheraBox in exchange for store credit if you email us within 14 days of receiving your box. We do not provide store credit for returned products that are opened, returned after 14 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We reserve the right to deduct any shipping and handling costs/fees, and are not liable for products that are damaged or lost in transit back to us.

Can I return or exchange individual items in the box?

We accept returns / replace items that are damaged or defective. Please email us at info@MYtherabox.com and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Our team will gladly ship you any replacements for damaged items ASAP!

What if I received a damaged item?

We will gladly send you a complimentary replacement if your product arrives damaged or defective. Please email us at info@MYtherabox.com and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Please ensure you send us photos of: 1) The outside condition of the box upon delivery 2) The damaged Item showing evident damage/leakage 3) A picture of the inside of the box you received. Our team will gladly ship you any replacements for damaged items ASAP after receiving these photos!

What if my box is lost/stolen?

Every TheraBox comes with tracking, and is domestically insured. TheraBox is not responsible for lost/stolen packages once marked as delivered by USPS or inaccurate addresses entered by the buyer. All claims for lost/stolen items can be made through USPS's official website using your tracking number. Please ensure there is a secure location for you to receive packages, or request boxes to be held at your local post office for pick up to ensure safe delivery.

What if my account has insufficient funds when I subscribe or when I am re-billed?

TheraBox is not responsible for any overdraft charges from banks or credit cards. If your card is declined for insufficient funds or is expired during your renewal period, TheraBox will automatically keep trying for 10 days to renew your subscription before your account expires. Please ensure your credit card information is up to date to be successfully renewed. 

More questions? We're always here to help! Contact us! info@mytherabox.com

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