Frequently Asked Questions

What is TheraBox?

TheraBox is a monthly subscription box curated by practicing therapists to inspire happier lives. Each box incorporates 1 happiness boosting activity inspired by research in mindfulness, psychology, and neuroscience to rewire the brain for more joy and positivity. Additionally, we select 4-6 wellness products sourced from vendors that produce natural, organic, and feel-good products!

How does it work?

Sign up for our monthly plan without any obligations! You can cancel anytime. Or choose a 3, 6, or 12 month subscription to save more! For multiple month subscriptions, you can cancel anytime however you will still receive the boxes until your multiple subscription month ends and then your subscription will be canceled. For example, if you choose a 3 month subscription at the discounted rate and want to cancel after the 2nd month then you will still be charged for the 3rd month and receive a package! But you will not be rebilled after this! 

How long does it take to receive my box each month?

Your box will be shipped out between the 24th and 26th of each month!  You will receive a confirmation email informing you that your box is on its way! If located in the United States you should then receive your box between an estimated 5 to 7 business days after its has shipped! All international orders have an estimated 7 to 14 days for delivery. 

What are your Shipping & Billing Policies

We ship between the 24th & 26th of every month. You are charged immediately when you order, and automatically re-billed monthly on the 9th of every month!

Do you ship internationally?

Yes! We ship to Canada for a flat-rate shipping fee of $19.99 and all other countries outside of the U.S. for $24.95.  All international orders have an estimated 7 to 14 days for delivery, although TheraBox cannot guarantee a time frame for any processing delays that may arise through the post offices of destination countries. *TheraBox is not responsible for any applicable governmental  taxes/fees for international shipments that may arise*

What if my account has insufficient funds when I subscribe or when I am re billed?

TheraBox is not responsible for any charges from banks or credit cards.

What if I subscribe and then cancel right away?

Once you subscribe your account is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will still receive a box. If you cancel because you have changed your mind and wish to be refunded and not receive a box, you must email us immediately at info@mytherabox.com and request a refund as refunds will not be automatically processed. Refunds will be provided if your box has not yet shipped.

Can I return or exchange items in the box?

We only accept returns / exchanges for items that are damaged or defected.

More questions? Contact us! info@mytherabox.com

Are you ready to subscribe to TheraBox?

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